IBO Book - SF

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TELL, SHOW, TRY, DO

Tell, Show, Try, Do

Similar to how a child learns from a parent, Tell, Show, Try, Do is a great principle to follow to help get your new Members started and train them for success. Tell your new Members about Use, Wear, Talk, the customer flow and how to conduct a Wellness presentation. Explain the process to them so they understand. Next... Show them how to integrate these methods into their every day business activities, and invite them to your Business Method meetings so they can see how it’s done. Then they... Try it on their own. while you are still in the room. Help them choose the Business Method and activities that they naturally connect with and are interested in. Finally... Do give them the confidence to do it by themselves. Use encouragement, support and your Herbalife business knowledge to help take this next step. Train your Members for success Taking your Members through this principle, particularly in their first three months as a Member, will help them avoid making mistakes that you may have done, and will allow them to become familiar with retailing and taking care of their customers more quickly. Here’s an example of how you could apply Tell, Show, Try, Do: Tell Tell your Member how to make invitations for a Wellness Evaluation and walk them through the process, from how to build their 15 second pitch and how to use their badge, to how to do a Wellness Evaluation and body composition analysis, and how to suggest the best product programme that fits the customer’s needs. Advise on how to close the sale with the customer and most importantly, how to provide first-class customer service after the sale – with weekly follow-ups and a re-ordering schedule. This is the theory that they will soon put in practice. Show In the first month, your new Member may need help understanding how the retailing cycle works. So, show your new Members how to do it – invite them to come along with you when you do your retailing and follow up, and let them watch for a day. They need to see you approaching someone you don’t know and inviting them for a Wellness Evaluation. Ask them to take notes and make sure they are ready before they do it themselves. Do not rush this step, as it is critical to make your Member feel comfortable and confident.

Try Let your new Member try it out on you first by doing a role play and then let them practice with their friends and family while you are on hand to see how they are performing. Be ready to provide them with feedback; it is perfectly normal for them to make mistakes. Do When you feel comfortable, let them do it by themselves without you by their side. Encourage them, rehearse with them, and believe in them. Sometimes it takes a couple of attempts for them to feel fully comfortable. Be readily available in case they need to talk, and make sure you listen and answer all their questions. If needed, practice with them a few more times. After a few attempts, most Members will become fully independent after their first customer order.

You will use the principle of Tell, Show, Try, Do more as you grow as a leader and mentor your new Members to master new skills such as their first Shake Party and their first public speaking sharing their own success story. Along the way, stay close to your downline Members. Remember everything that they learn comes from you, so the way they will work with their customers or Members will be the same as how you have been interacting with them.

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