IBO Book - LB-EN

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TURNING CUSTOMERS INTO LOYAL CUSTOMERS

Rewarding and recognising your customers is simple and doesn’t have to

Creating a supportive, community environment for your customers will not only help them to have fun and meet like-minded people, but also to get results. Remember to also help educate your customers about living a healthy, active lifestyle, and tailor your message to their goals and level.

cost anything. A follow up phone call to thank them for a referral, or an invitation to help you at your next important event can mean a lot. Or why not send them a free Product Brochure with their next order for them to give away to a potential new customer of their own?

Community Support and Education:

Rewards & Recognition:

Personal follow up:

When customers start to see results for themselves, they embrace the products, begin gaining trust and

Following up with your customer

is key. Take care of them by delivering first-class customer service. Helping your customer reach their goal and taking care of them is the basis of a strong and rewarding relationship.

Results:

develop a sense of confidence. They naturally share their Herbalife

experience with others, which leads to repeat orders, and loyalty. This is also the time to ask them for referrals and if they are interested in the Herbalife Opportunity.

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